Refund Policy

**Policy Statement**

**I. Order Cancellation**
Orders may be cancelled prior to shipment. Once an order has been shipped, it cannot be cancelled and must be processed in accordance with our Return Policy.

**In-Stock Orders:**
In-stock orders may be cancelled free of charge prior to shipment.

**Pre-Order Items:**
Pre-orders are eligible for a full refund within 7 days of purchase. After 7 days, pre-orders may still be cancelled prior to shipment; however, a 5% processing fee will be deducted to cover payment gateway and administrative costs.

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**II. Return Policy**

We offer a 30-day return policy to ensure a satisfactory shopping experience.

**1. Unopened Items**
Unused and unopened items may be returned within 30 days of receipt (excluding special/exempt items), provided that the original packaging remains intact.

**2. Opened Items**
Opened items are not eligible for return. This includes:
- Items with opened packaging
- Items showing obvious signs of having been opened
- Items no longer in their original factory-sealed condition

**3. LED and Lighting Products**
These items may be returned within 7 days of receipt; returns or exchanges requested more than 7 days after receipt will not be accepted (due to the delicate and fragile nature of these products).

**4. Apparel/Clothing Items**
Items that have been worn or used are not eligible for return.

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**III. Damage and Quality Issues**

In cases of shipping damage or product defects, you may request a replacement, the shipment of replacement parts/accessories, or—depending on the circumstances—store credit.

Such requests must be submitted within 30 days of receiving the item.

We may request photographic evidence to verify the issue.

The following situations are *not* considered quality defects:
- Minor paint/finish imperfections
- Damage to the outer packaging

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**IV. Return Process**

You must contact Customer Service to obtain authorization *before* returning any item; unauthorized returns may not be eligible for a refund.

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**V. Return Shipping Costs**

**1. Domestic Customers:**
If the return is due to an error on our part (e.g., incorrect item shipped or damaged item), we will cover the return shipping costs (provided a designated shipping method is used).
For returns due to any other reasons, the customer is responsible for the return shipping costs.

**2. International Customers:**
If the return is due to an error on our part, we will provide compensation for reasonable return shipping costs (typically in the form of store credit).
Customers are responsible for shipping the item back to us themselves.

For returns unrelated to product quality issues, the customer is responsible for all return shipping costs. ----------------------------------------

VI. Return Packaging Requirements

Please use appropriate packaging materials (such as bubble wrap) to protect the items being returned.
Damage resulting from improper packaging may affect the final refund amount.

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VII. Refund Policy

Refunds are processed after the returned items have been received and inspected:
- Refunds are primarily issued via the original payment method.
- If a refund cannot be issued via the original payment method, the funds will be returned in the form of store credit.

Refund Processing Times:
- Credit Card: 3–5 business days
- PayPal: Up to 30 days
- Store Credit: Immediate

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VIII. Refused & Undeliverable Shipments

Orders that are refused upon delivery will be treated as returns, and any associated fees will be deducted from the refund amount.

If a shipment is returned due to reasons attributable to the customer (e.g., incorrect address, no one available to sign for the package):
The customer must pay for return shipping costs before the order can be reshipped.

For international orders, any applicable customs duties or processing fees are the responsibility of the customer.
If a package is seized or destroyed by customs authorities, no refund will be provided.

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IX. Restocking Fees

Restocking fees are typically not charged; however, they may apply in the following situations:
- Items are missing parts, damaged, or have been opened/unsealed.
- The package was opened and inspected by customs authorities.
- The return request is submitted more than 30 days after the delivery date.

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X. Sale Items

Sale items are not eligible for refunds.

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XI. Exchanges

Exchanges are only available for items with quality defects.
Please contact customer service to request an exchange.

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XII. Gift Orders

For orders designated as gifts, any refunds will be issued in the form of store credit.

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# 🔒 Privacy Policy (Simplified Version)

We collect basic user information (name, address, email address) for the purpose of processing orders.

The following information is automatically collected when you visit our website:
- IP Address
- Browser Information

With your consent, we may send you marketing emails.

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User Consent:
By submitting your information, you consent to its use for order processing purposes.

You may withdraw your consent at any time.

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Information Disclosure:
We will only disclose your information if required by law or if you violate our Terms of Service.

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Shopify Integration:
This website is powered by Shopify, and your data is stored on their secure servers. ----------------------------------------

**Payment Security:**
We use PCI-DSS standards to encrypt credit card information.

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**Third-Party Services:**
Third parties (such as payment platforms) may operate under their own independent privacy policies.

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**Data Security:**
We employ SSL encryption and industry-standard protocols to protect your data.

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**Cookies:**
Used to record browsing behavior, shopping cart contents, and other data.

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**Minors:**
Users under the legal age of majority must obtain guardian consent to use this service.

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**Policy Changes:**
We reserve the right to update this Privacy Policy at any time.

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# 📜 Terms of Service (Simplified)

1. Use of this website constitutes agreement to all terms.
2. Unlawful use is prohibited.
3. We reserve the right to refuse service at any time.
4. Product prices are subject to change.
5. Products may be available in limited quantities.
6. Orders may be cancelled.
7. Users must provide accurate information.
8. We do not guarantee that the service will be error-free or uninterrupted.
9. We are not liable for any indirect damages.
10. Violation of these terms will result in the termination of service.

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**Contact Us**

If you have any questions, please contact our customer service team via email:
china@shishantech.com